Abstract: Focussing primarily on the opportunities for further research this describes hotel managers’ views about how ICT fits within their business. Drawing on interviews with a group of Auckland hotel managers it examines their perceptions of the most important issues facing their business and how ICT interacts with these. In a business where there is high staff turnover, how does complex software with high training needs fit?
Beserra, L. C. & Mendes Filho, L. A. M. (2007). Fashion retail websites: an analysis on the use of the marketing in the electronic commerce (in Portuguese). Proceedings of the 4th International Conference on Information Systems and technology Management, Sao Paulo, Brazil, May 30 to June 1st.
Souza, W. A. & Mendes Filho, L. A. M. (2007). Evaluating usability factors in three Brazilian Portals. Proceedings of the 18th Information Resources Management Association International Conference, Vancouver, Canada, May 19-23.
Azevedo, L. C. F. & Mendes Filho, L. A. M. (2006). Usability aspects in the main Brazilian websites (in Portuguese). Proceedings of the 12th Research Seminar in Business, Economics and Accounting, Natal, Brazil, September 23-27.
Pinheiro, C. N. & Mendes Filho, L. A. M. (2003). Technologies in the system of banking auto-attendance: a case study on the customer satisfaction (in Portuguese). FARN Magazine 3 (1), 11-21.