social media

The importance of social media word of mouth for building tourism reputation

 

 Auckland is by far New Zealand's most popular destination, welcoming about 70 per cent of international arrivals. The question is: what does the rest of the world think of us? And what better place to find out than from the horse's mouth - social media.

 

 

Auckland tourism professor Simon Milne recognises this and says social media has become a new, much more powerful, word of mouth."It's a vital way for visitors to communicate with each other," he says, "and it's also a vital way for people to be able to put down their memories and discuss their thoughts after they leave a destination."

 

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