Computers versus customers: hotel managers view of the impact of ICT
Abstract: Focussing primarily on the opportunities for further research this describes hotel managers’ views about how ICT fits within their business. Drawing on interviews with a group of Auckland hotel managers it examines their perceptions of the most important issues facing their business and how ICT interacts with these. In a business where there is high staff turnover, how does complex software with high training needs fit?
Biography: Ann has a background in IT support, with an emphasis on fitting software to business processes and business process reengineering. She also has experience as a tourism researcher and within the food and beverage area of hospitality.
|NZTRI 2010-8 -Ann Cameron 6 August.pdf||126.5 KB|
|Computers versus Customers.PPT||485.5 KB|